Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Fill out contact forms on our website
• Request quotes or consultations
• Communicate with us via email or phone
• Subscribe to our newsletter or updates

This information may include your name, email address, phone number, company name, and any other details you choose to provide.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests (Legal basis: Legitimate interest)
• Provide quotes and project proposals (Legal basis: Contract performance)
• Communicate about our services (Legal basis: Legitimate interest)
• Improve our website and services (Legal basis: Legitimate interest)
• Send you updates and marketing communications (Legal basis: Consent)
• Analyze website traffic and user behavior via Google Analytics (Legal basis: Consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website
• When required by law or to protect our rights
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. The cookies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies (Google Analytics): Help us understand how visitors interact with our website. These cookies collect information anonymously and report website trends.
• Advertising Cookies: Used to deliver personalized advertisements (only with your consent)

When you first visit our website, you'll see a cookie consent banner. You can choose to accept or decline non-essential cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (also known as "right to be forgotten")
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request your data in a structured, commonly used format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within one month.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact inquiries: Up to 2 years after last contact
• Project data: Up to 7 years for accounting and legal requirements
• Marketing data: Until you unsubscribe or request deletion
• Analytics data: Anonymized data retained for up to 26 months (Google Analytics default)

8. International Data Transfers

Some of the services we use (such as Google Analytics) may transfer your data outside the UK/EEA to countries that may not have equivalent data protection laws. When this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions by the UK government
• Data Processing Agreements with third-party providers

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

If you are not satisfied with our response or believe we are processing your data unlawfully, you have the right to lodge a complaint with the UK's data protection authority: